Privacy Policy

 INTRODUCTION

This privacy notice tells you what to expect us to do with your personal information.

OUR CONTACT DETAILS

Name: Consilium Training and Support Ltd

Email: info@consiliumtrainingandsupport.co.uk

Telephone: 0208 058 7590

Our Data Protection Officer is Sarah Bradley who can be contacted on the email address provided above.

WHAT INFORMATION WE COLLECT, USE AND WHY

We collect or use the following information to provide and improve products and services for clients:

• Names and contact details
• Organisation addresses
• Payment details (including card or bank information for transfers and direct debits)
• Transaction data (including details about payments to and from you and details of products and services you have purchased)
• Website user information

We collect or use the following personal information for the operation of client or customer accounts:

• Names and contact details
• Organisation addresses
• Purchase or service history

We collect or use the following personal information for information updates or marketing purposes:

• Names and contact details

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details
• Organisation address
• Payment details
• Account information
• Customer or client accounts and records
• Correspondence

LAWFUL BASIS AND DATA PROTECTION RIGHTS

Under  UK data protection law, we must have a “lawful basis” for collecting  and using your personal information. There is a list of possible lawful  basis in the UK GDPR. You can find out more about lawful basis on the  ICO’s website.

Which  lawful basis we rely on may affect your data protection rights which  are in brief set out below. You can find out more about your data  protection rights and the exemptions which may apply on the ICO’s  website:

• Your right of access - You have the right to ask us for copies of your personal information.  You can request other information such as details about where we get  personal information from and who we share personal information with.  There are some exemptions which means you may not receive all the  information you ask for. You can read more about this right here.
• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
• Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
• Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice. 

OUR LAWFUL BASIS FOR THE COLLECTION AND USE OF YOUR DATA

Our lawful basis for collecting or using personal information to provide and improve products and services for clients are:

• Consent - we have permission from you after we gave you all the  relevant information. All of your data protection rights may apply,  except the right to object. To be clear, you do have the right to  withdraw your consent at any time.
• Contract – we have to collect or use the information so we can  enter into or carry out a contract with you. All of your data protection  rights may apply except the right to object.
• We have a legitimate interest – in accordance with our business  needs/purposes in that we require your data to respond to  queries/requests for training or consultancy work etc.

Our lawful basis for collecting or using personal information for the operation of client or customer accounts are:

• Consent - we have permission from you after we gave you all the  relevant information. All of your data protection rights may apply,  except the right to object. To be clear, you do have the right to  withdraw your consent at any time.
• Contract – we have to collect or use the information so we can  enter into or carry out a contract with you. All of your data protection  rights may apply except the right to object.
• We have a legitimate interest – in accordance with our business  needs/purposes in that we require your data to respond to  queries/requests for training or consultancy work etc.

Our lawful basis for collecting or using personal information for information updates or marketing purposes are:

• Consent - we have permission from you after we gave you all the  relevant information. All of your data protection rights may apply,  except the right to object. To be clear, you do have the right to  withdraw your consent at any time.
• Contract – we have to collect or use the information so we can  enter into or carry out a contract with you. All of your data protection  rights may apply except the right to object.
• We have a legitimate interest – in accordance with our business  needs/purposes in that we require your data to respond to  queries/requests for training or consultancy work etc.

Our lawful basis for collecting or using personal information for dealing with queries, complaints or claims are:

• Consent - we have permission from you after we gave you all the  relevant information. All of your data protection rights may apply,  except the right to object. To be clear, you do have the right to  withdraw your consent at any time.
• Contract – we have to collect or use the information so we can  enter into or carry out a contract with you. All of your data protection  rights may apply except the right to object.
• We have a legitimate interest – in accordance with our business  needs/purposes in that we require your data to respond to  queries/requests for training or consultancy work etc.

WHERE WE GET PERSONAL INFORMATION FROM

We get personal information from:

• Directly from you
• Publicly available sources

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• Data is collected from the enquiry form found on our website
• Data is collected when you make an enquiry to us through our email address
• You sign up to our mailing list
• You join our Member Area
• You join a roudtable event
• You contact us from our website, social media, phone or email
• You post on our social media
• You work with us in a commercial capacity

HOW LONG WE KEEP INFORMATION

Your information is securely stored in a cloud-based system which is password protected. 

We  keep your name, email address, telephone number and organisation  details for 12 months since the date of your last contact/enquiry with  us. We will then dispose your information by deleting your details from  our contact database.

WHO WE SHARE INFORMATION WITH

Your information may be shared with the following depending on the service or activity you have requested from us:

GoDaddy

This  data processor does the following activities for us: They are our  website and online booking platform. When you make a booking your name  and email address will be added to the booking platform. This ensures  that we are then able to send you joining instructions and additional  information relating to the service or training you have booked. 

Xero

This  data processor does the following activities for us: They are our  accountancy provider. We use Xero to raise invoices, confirm  payments and action debts. This information is used to ensure that we  are able to comply with our tax and VAT obligations.

Others we share information with

Organisations we’re legally obliged to share personal information with.

Sharing information outside the UK

Where  necessary, our data processors may share personal information outside  of the UK. When doing so, they comply with the UK GDPR, making sure  appropriate safeguards are in place.

For  further information or to obtain a copy of the appropriate safeguard  for any of the transfers below, please contact us using the contact  information provided above.

Organisation name: GoDaddy

Category of recipient: Website and Event Booking Provider

Country the personal information may be sent to: US

How the transfer complies with UK data protection law: Data Protection Framework. Further information can be found on its European Supplemental Privacy Notice.

LINKS FROM OUR SITE

We  use links to and from other websites which are operated by individuals  and companies which we have no direct control over. If you follow a link  to any of these websites, please note that it will have its own privacy  and terms of use policies. We do not accept any responsibility or  liability of these policies and advise you to check these before  submitting any personal data to the website. 

HOW TO COMPLAIN

If  you have any concerns about our use of your personal data, you can make  a complaint to us using the contact details at the top of this privacy  notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:        

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

OUR DATA PROTECTION REGISTRATION

We are registered with the Information Commissioner's Office under the registration reference ZB610833. Details of our registration can be found on its website. 

POLICY UPDATES

We  continuously review our privacy practices, and we may change our policy  and privacy statement. This will be updated in this section of our  website.

This privacy notice was last reviewed and updated on 09 February 2026.